WE DELIVER TO MALTA & GOZO! FREE DELIVERIES ON ORDERS OVER €30 & €40 RESPECTIVELY
Effective Date: 21.09.2024
At The Creative Hub, ("we," "our," or "us"), we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, which is designed and hosted using the Wix platform, and when you purchase our customized products.
INFORMATION WE COLLECT
Personal Information: When you interact with our website, we may collect personal information such as your name, email address, shipping address, billing address, phone number, and payment details.
Customization Details: For customized products, we collect the personalization details you provide, such as names, initials, or custom messages.
Non-Personal Information: We may also collect non-personal data, such as your browser type, device information, IP address, and website usage data, through Wix’s integrated tools and analytics.
HOW WE USE YOUR INFORMATION
Order Processing: Your personal information is used to process and fulfill your orders, including payment processing, shipping, and providing customer support.
Product Customization: The details you provide for customization are used solely to create your unique products.
Communication: We may use your contact details to communicate with you about your order, respond to your inquiries, or send you updates and promotional offers (you can opt-out at any time).
Website Improvement: Non-personal information is used to monitor and improve the website’s performance and enhance your user experience, leveraging Wix’s built-in analytics.
DATA SECURITY & STORAGE
Wix Security: As our website is hosted on the Wix platform, your data is stored securely on Wix’s servers, which comply with international security standards. Wix employs industry-leading security measures, including HTTPS protocols and encryption, to protect your data.
Payment Security: We use secure payment gateways provided by Wix and its partners to ensure that your payment information is encrypted and protected during transactions.
Data Retention: Your personal data is retained only as long as necessary to fulfill your orders and provide customer service, or as required by law.
SHARING YOUR INFORMATION
Third-Party Service Providers: We may share your information with third-party service providers, such as payment processors and shipping companies, solely for the purpose of completing your order. These providers are contractually obligated to protect your data and use it only for the services they provide to us.
Wix’s Role: As our website host, Wix may have access to your data as necessary to provide their services, such as hosting and data storage. Wix’s privacy practices are outlined in their Privacy Policy.
YOUR RIGHTS
Access and Correction: You have the right to access and correct any personal information we hold about you. You can do this by contacting us directly using any method as you prefer.
Data Deletion: You may request the deletion of your personal information at any time, subject to our legal obligations to retain certain data.
Opt-Out: You can opt out of receiving promotional emails from us by following the unsubscribe instructions included in the emails or by contacting us directly.
COOKIES & TRACKING TECHNIQUES
Cookies: Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather data about site usage. You can manage your cookie preferences through your browser settings.
Third-Party Analytics: We use third-party analytics tools, such as those provided by Wix, to analyse website traffic and improve our services. These tools may use cookies and other tracking technologies to collect data.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and the effective date will be revised accordingly.
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us or through our contact form on the website.
Thank you for trusting The Creative Hub with your personalized product needs!