WE DELIVER TO MALTA & GOZO! FREE DELIVERIES ON ORDERS OVER €30 & €40 RESPECTIVELY
Welcome to The Creative Hub's delivery information section. Here, we aim to provide you with clear and concise details about our delivery methods, packaging, and associated costs. Our commitment to transparent communication is designed to foster trust and ensure that our customers remain satisfied.
Please note that all of our custom orders are handcrafted with care and precision. Because each item is made to order, this process takes a bit more time.
Typically, custom orders are completed within 7-10 business days, depending on the complexity and design. We believe that quality craftsmanship is worth the wait, and we appreciate your patience as we create something truly special just for you or your loved ones. During busy seasons orders might take a bit longer to get processed.
If no personalisation is required items are usually dispatched within 3 business days of payment of order.
We take pride in the time and effort we put into each custom order, ensuring that your purchase is a unique, high-quality item made just for you. Thank you for understanding the time needed to craft your order with the attention and detail it deserves.
RETURNS & EXCHANGES
At The Creative Hub, we understand that circumstances may prompt a change of heart regarding a purchase, or dissatisfaction with a product. Our return policy is designed to provide clarity on the necessary steps in such situations. Establishing a straightforward refund or exchange policy is pivotal in building confidence and reassuring customers about their purchase decisions.
Because each of our products is custom-made to your specifications, we are unable to offer refunds on customized items unless they arrive damaged, defective, or significantly different from what was ordered. We take great care to ensure that every custom product meets our high standards of quality and matches your personalized details.
If you have any questions or concerns regarding our refund policy, or if you need to report an issue with your order, please contact us here. We are here to help and ensure your satisfaction with your purchase.
Damaged or Defective Items
If your custom product arrives damaged or defective, please contact us within 3 days of delivery. Provide a description and photos of the issue, and we will work with you to resolve the matter promptly, either by issuing a refund or sending a replacement.
Incorrect Orders
If we have made an error with your order, such as incorrect personalisation or design, please notify us within 3 days of receiving your item. We will correct the mistake at no additional cost to you.